What we built, what broke, and what we would do differently. Written for the person who has to make the decision, not for a search engine.
If one of these is close to a problem you have, send it over with what you are actually trying to do. We will tell you which service it falls under, and when the answer is that you do not need us yet.
9 posts
The system is live and the notebook is still behind the counter. Why the old method survives a new build, how to train people on their own work rather than on demo data, and the four signs in week three that something needs changing.
4 minute read
The storefront is the visible half of an e-commerce build and the easier one. What decides whether the business enjoys running it is everything between somebody paying and somebody receiving a parcel. The list we work through before a store opens.
5 minute read
Cloud is a change in who runs the machine, not a change in whether you need one. Backups, email and the website move first. Hardware-tied systems and anything that has to work during an outage do not. What it does to your bill, your connection and your exit.
4 minute read
Two hundred people read the services page last month and the phone did not ring. Contact forms fail silently: where the messages go, the three DNS records that decide the spam folder, and how to test a form properly once a month.
5 minute read
Three options exist for nearly every software problem a business has, and most quotes price only one of them: the one the person quoting sells. When to buy, when to fix what is already there, when custom earns its cost, and the costs that never appear on the quote.
4 minute read
People arrive at a course with a language in mind. The first week goes somewhere else: where files are, what the terminal is for, how to read an error message, and how to undo a mistake. Everything after it is faster when the machine is not a mystery.
4 minute read
The invoice comes from your supplier, in the same thread as last month, with the same signature. One line has changed. Nobody broke into a bank: somebody read a mailbox for a month first. How it works, and the controls that stop it.
5 minute read
A business rings us wanting a small change, and finds out its domain is registered to a developer nobody can reach. The five accounts that should be in the business name, what a real handover contains, and what to do if you are already locked out.
5 minute read
Three businesses appear on the little map, and whoever is in it gets the call. Getting there is four or five things done consistently: a claimed listing, one address written the same way everywhere, service pages that name the town, and reviews you asked for in person.
5 minute read