Provision Support Services CIC
Supported Accommodation Management System
A complete platform for managing tenants, staff, properties, and compliance — built for supported accommodation providers.
- Software Development
- IT Consulting
Software development
Orders, stock, invoicing, approvals and reporting in one system your staff can actually use. Scoped in writing, built in stages you can see, and maintained by the people who wrote it.
What Software Development covers
- Business management systems
- Custom web applications
- API design and systems integration
- Cloud infrastructure and deployment
- Maintenance and support after launch
What we usually walk into
Three spreadsheets, two systems, and somebody retyping between them
Most of the businesses we meet are running on a mix of spreadsheets, WhatsApp threads and an off-the-shelf package that does about two thirds of the job. The gap between them is filled by people retyping the same figures into three places.
That holds until volume grows. Then the retyping becomes the bottleneck, the numbers stop agreeing with each other, and nobody can say which version is the right one.
- The same order is written into a spreadsheet, a book and an invoice
- Stock on paper and stock on the shelf stopped agreeing months ago
- Last month's figures take a day of work to produce
- One person understands the spreadsheet, and they take leave
- Two staff edit the same file and the last save wins
- Growing means hiring somebody else to do the retyping
What you end up with
One record, read by everyone who needs it
One system that holds each record once. An order is entered where the order happens, and stock, invoicing and the month-end report all read the same row.
You own the code, the database and the hosting accounts. They are set up in your name, so nothing about the system depends on you staying with us.
Scope
What is included in Software Development
Every line below is scoped in writing before anything starts, so the quote and this list say the same thing. Anything found later is priced as a change rather than absorbed and delivered late.
Ask for a scope- 01Business management systems
- Orders, inventory, invoicing, approvals and reporting, built around your process rather than asking your staff to change theirs to suit a package they did not choose.
- 02Custom web applications
- Internal dashboards, customer portals, booking and scheduling tools, and anything else that needs a login, a database and rules about who is allowed to see what.
- 03Integration with what you already run
- Payment gateways, accounting packages, SMS and email providers, and existing databases. We write the API layer and do the data mapping, including the awkward fields.
- 04Cloud infrastructure and deployment
- Hosting on AWS, Vercel or a provider you already pay for, with automated deployments, daily backups, uptime monitoring and certificates that renew themselves.
- 05Data migration
- The records you already have are moved into the new system rather than retyped: spreadsheets, exports from the old package, and whatever holds the history nobody wants to lose.
- 06Maintenance after launch
- Security updates, small changes, monitoring and a person to call, arranged as an ongoing agreement rather than charged per email, so nobody hesitates to report a problem.
How it runs
What working with us on this looks like
The same order every time, so at any point you know what has happened and what comes next.
We sit with the people who will use it
The first session is with the staff doing the work, not only the person paying for it. We write down every task the system has to cover and what currently goes wrong with each one.
Scope, price and schedule, in writing
You get a document saying what will be built, what will not be, what it costs and roughly when it lands. Anything found later is priced as a change rather than absorbed quietly and delivered late.
Built in stages you can open
Work goes to a staging URL you can look at on any day of the week. You review each stage before the next one starts, so a misunderstanding costs a week instead of the project.
Data, testing and training
Existing records are migrated, the system is tested against real cases rather than tidy ones, and your team is trained in the room or over a call, with written notes they keep.
Support after launch
Hosting, backups, monitoring, security updates and small changes under an ongoing agreement. The same people who built the system answer when you call about it.
Questions
Software Development questions we are asked
If yours is not here, ask it. We answer enquiries within one to two working days, and a question answered before a quote saves both of us a fortnight.
Ask us directlyIt depends on how many workflows the system covers, how many people use it and what it has to connect to. You get a fixed figure with the scope document, before any code is written. A single internal tool is a different order of cost from a system that runs a whole operation, and we will say at the first call which one you are describing.
A focused internal tool is usually four to six weeks. A system covering several departments is eight to sixteen weeks, and how much existing data has to move into it is normally what decides the difference. The schedule comes with the quote rather than after the work starts.
You do. The repository, the database and the hosting accounts are in your name, and we hand over credentials and documentation at the end of the project whether or not you keep us on for maintenance.
Often, yes. We audit what is there first and report honestly on whether extending it costs less than replacing it. We have told clients to keep systems we did not build, because rewriting working software is a way to spend a budget without changing anything.
Yes. Cloud infrastructure is part of the work: deployment, backups, monitoring and certificates on AWS, Vercel or the provider you already use. If your own IT team would rather run it, we hand over the deployment setup and the documentation for it.
Where this leads
What most clients ask about next
Projects rarely stay inside one service. These are the two that usually come up alongside this one.
Tell us what the system has to do
Send the details of the work, who uses it and when you need it. We read every enquiry and reply within one to two working days, usually with questions before a number.
